Kababji MENA: -65% customer support load
A POS-integrated conversational WhatsApp ordering agent in Lebanese dialect cut customer support load by 65%.
The challenge
Kababji MENA was handling a heavy, repetitive volume of customer ordering and support messages on WhatsApp — work that consumed staff time without adding value.
What we built
- Built a conversational AI agent that takes and confirms orders directly in WhatsApp.
- Tuned the agent for Lebanese dialect so conversations feel natural to local customers.
- Integrated the agent with the POS system so orders flow straight into existing operations.
The result
The agent absorbed the bulk of routine ordering and support conversations, reducing customer support load by 65% and freeing staff to focus on service and operations.
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